Privacy Policy
Your privacy is fundamental to our operations. This policy explains how Teelohism Games Ltd collects, processes, and protects your personal information.
Last updated: January 15, 2024
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when creating accounts, making purchases, or contacting us. This includes:
- Full name and contact details (email, phone number, postal address)
- Account credentials and profile information
- Payment information and transaction history
- Communication preferences and feedback
Automatically Collected Data
When you use our website and services, we automatically collect certain technical information:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location data (general geographic location)
- Cookies and similar tracking technologies
Data Collection Sources
We collect personal information directly from you when you interact with our services, automatically through your use of our website, and from third-party sources such as payment processors and analytics providers. All collection methods comply with applicable data protection laws.
How We Use Your Information
Primary Uses
Service Provision
Delivering our games, analytics tools, and customer support services effectively.
Account Management
Creating and maintaining user accounts, processing transactions, and providing personalized experiences.
Communication
Sending important updates, responding to inquiries, and providing customer support.
Secondary Uses
Marketing & Analytics
Analyzing usage patterns to improve our services and sending relevant promotional content.
Legal Compliance
Meeting regulatory requirements, preventing fraud, and protecting our legal rights.
Security & Safety
Detecting and preventing security threats, unauthorized access, and abusive behavior.
Legal Basis for Processing
We process your personal data based on the following legal grounds under GDPR and other applicable regulations:
Data Sharing and Disclosure
Third-Party Partners
Payment Processors
Secure payment processing by trusted financial institutions (Stripe, PayPal, etc.)
Analytics Services
Google Analytics and similar platforms for service improvement and usage insights
Cloud Hosting
Secure cloud infrastructure providers for data storage and service delivery
Data Protection Measures
- All data transfers use industry-standard SSL/TLS encryption
- Personal data stored in secure, encrypted databases
- Strict access controls and employee training protocols
- Regular security audits and vulnerability assessments
- Automated backup systems with disaster recovery procedures
When We Don't Share Data
- We never sell personal information to third parties
- We don't share data for unrelated marketing purposes
- We don't provide data to advertising networks without consent
- We don't disclose data to unauthorized third parties
- We don't transfer data outside appropriate legal frameworks
Legal Disclosure Requirements
We may disclose your information when required by law, to protect our rights and safety, to prevent fraud or abuse, or in response to valid legal requests from authorized government entities. We will notify you of any such disclosures when legally permitted to do so.
Your Rights and Choices
Data Subject Rights
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Restrict Processing
Request limitation of how we process your personal information.
Additional Rights
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your personal data for specific purposes.
Right to Withdraw Consent
Withdraw consent for processing based on your agreement.
Right to Lodge Complaints
File complaints with supervisory authorities about our data practices.
How to Exercise Your Rights
Account Settings
You can manage many privacy settings directly through your account dashboard:
- • Update personal information
- • Modify communication preferences
- • Download your data
- • Delete your account
Direct Contact
For other requests, contact our Data Protection Officer:
Email: info@teelohism.com
Response Time: Within 30 days
Verification: Identity verification may be required
Data Retention and Security
Data Retention Policies
Account Data
Retained for the duration of your account plus 3 years for legal compliance.
Transaction Records
Financial data retained for 7 years as required by tax and financial regulations.
Communication Logs
Customer service interactions kept for 2 years to improve our support quality.
Analytics Data
Aggregated usage data retained for up to 26 months for service improvement.
Security Measures
Encryption
All data encrypted at rest and in transit using AES-256 and TLS 1.3 protocols.
Access Controls
Multi-factor authentication required for all employee access to sensitive data.
Monitoring
24/7 security monitoring with automated threat detection and response systems.
Training
Regular security awareness training for all staff handling personal information.
Data Breach Procedures
Immediate Response
If a breach occurs, we immediately contain the incident and assess the scope of exposure within 1 hour.
Notification Process
Affected users and authorities are notified within 72 hours as required by applicable laws.
Remediation
We implement additional security measures and provide guidance to prevent future incidents.
International Data Transfers
Teelohism Games Ltd operates globally and may transfer your personal data to countries outside your jurisdiction. We ensure appropriate safeguards are in place for all international data transfers.
Transfer Safeguards
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs) approved by authorities
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
Third-Party Recipients
We work with carefully selected international partners who meet our data protection standards:
- Cloud infrastructure providers (AWS, Google Cloud)
- Payment processing services (Stripe, PayPal)
- Customer support platforms (Zendesk, Intercom)
- Analytics and marketing tools (Google Analytics)
Specific Regional Requirements
European Union (EU/EEA)
We comply with GDPR requirements for EU/EEA residents:
- • Designated EU representative if required
- • Data Protection Impact Assessments (DPIAs)
- • Records of processing activities
- • Supervisory authority notification procedures
United Kingdom (UK)
UK-specific requirements under UK GDPR:
- • UK representative services when applicable
- • Transfer Risk Assessments (TRAs)
- • UK-specific data subject rights procedures
- • ICO notification and cooperation protocols
Children's Privacy
Protecting children's privacy is especially important to us. Our services are not directed to individuals under the age of 13 (or higher age limits in certain jurisdictions).
Age Restrictions
- Under 13: We do not knowingly collect personal information
- 13-16: We require parental consent in applicable regions
- Verification: We may request age verification documentation
Child Protection Measures
- Proactive monitoring for underage users
- Immediate deletion of detected underage data
- Enhanced security measures for youth protection
Parental Rights
If we learn we collected information from a child:
- • Immediate deletion of the child's data
- • Notification to parents/guardians
- • Implementation of additional safeguards
- • Cooperation with child protection authorities
Contact us if you believe a child provided information:
Email: info@teelohism.com
Subject Line: "Child Privacy Concern"
Response: Within 48 hours
Policy Updates and Contact Information
Policy Changes
Update Notifications
We notify users of significant policy changes via email and prominent website notices at least 30 days before changes take effect.
User Rights
Users can object to policy changes or request account deletion before new terms take effect.
Version History
Previous versions of this policy remain available upon request for transparency and legal compliance.
Contact Our Team
Teelohism Games Ltd
Address
25 King's Road, Chelsea
London SW3 4RP
United Kingdom
Phone
+44 20 7584 6142
info@teelohism.com
Business Hours
Monday-Friday: 9:00-18:00
Saturday: 10:00-16:00
Closed: Sunday
Common Privacy Questions
How quickly do you respond to privacy requests?
We aim to respond to all privacy-related inquiries within 30 days. Complex requests may require up to 90 days, for which we'll provide detailed explanations.
Can I opt out of marketing communications?
Yes, you can unsubscribe at any time using the unsubscribe links in our emails or by adjusting your communication preferences in your account settings.
Do you use cookies for advertising?
We only use cookies for essential website functions and anonymous analytics. For advertising-related cookies, we obtain your explicit consent.
How can I delete my account and data?
Visit your account settings or contact us directly. Account deletion is permanent and removes all associated personal data within 30 days.